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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc. November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Financial Information Management: Assessing Finance and Information Processes by Kalido June 2008 - (Free Research) This research paper establishes baselines for financial information management and identifies some key issues that organizations must take into account if they expect to improve financial performance. The research was conducted in fall of 2007. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Aite Group Research Report - Rise of Dark Pools and Rebirth of ECNs: Death to Exchanges? by Advent Software, Inc July 2008 - (Free Research) This whitepaper examines some of the key trends within the U.S. ATS market, and provides clear categorizations of some of the platforms vying for market share. This report also provides U.S. equities market share estimates and future projections. (WHITE PAPER) GO TO WHITE PAPER

Pervasive Performance Management by Actuate September 2008 - (Free Research) This paper introduces the concept of pervasive performance management, discuss how managers can frame their goals and benchmarks for achieving this objective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Effectively Manage IT Operations and Costs during Economic Downturn by FrontRange Solutions Inc May 2008 - (Free Research) Please join Forrester analyst Alex Cullen and Centennial Software as they discuss best practices for managing IT operations in a slow economy. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Enterprise Report Management: A Market Assessment by IBM September 2008 - (Free Research) This white paper from AIIM International is based on findings from a recent survey conducted by AIIM on enterprise report management (ERM). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Streamlining Marketing Management and Processes, a Merrill Lynch Success Story by Aprimo, Inc. June 2008 - (Free Research) This 2002 case study details Merrill Lynch’s GPC Marketing team that successfully implemented Aprimo’s Planning & Financial Management solution to better manage their $100 million-plus marketing spend. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Research Listing: Moving beyond the Spreadsheet: Unlocking the Latest Technologies to Drive Performance-Based Management by Actuate May 2005 - (Free Research) Read this whitepaper to explore how a comprehensive performance management solution brings together the individual threads of organizations to form a complete picture without the risk and management challenges common in spreadsheets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

When On-demand Financials Make Sense: A Viable Alternative for Growing Midsize Companies by Intacct July 2008 - (Free Research) This paper by Ventana Research examines the challenges many growing companies face with their current Financial Management software applications, and how many are turning towards SaaS, on-demand software as an affordable, low-risk alternative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating B2B Integration to Maximize Operational Efficiency by SEEBURGER, Inc. October 2008 - (Free Research) In this webcast, featured thought leaders from Volkswagen, Gartner, and Seeburger will discuss how market leading organizations are proactively consolidating their B2B integration strategy to achieve shorter production times. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Forrester Reports 321% ROI Through Device-Based Fraud Management by iovation, Inc. July 2008 - (Free Research) ReputationManager is a real-time fraud management solution and a forensic fraud analysis tool to identify and reduce the impact of online fraud such as chargebacks, stolen credit cards and identity theft, as well as abusive activity and online harassment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Hidden Costs of Compliance: Employee Morale by Oversight Systems August 2008 - (Free Research) While the costs of Sarbanes-Oxley compliance continue to add up, executives must recognize the hidden costs. This paper discusses how SOX’s ongoing requirements affect the companies who cannot afford to repeat the compliance efforts. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 2004 Oversight Systems Financial Executive Report on Sarbanes-Oxley by Oversight Systems August 2008 - (Free Research) Through a combination of an invitation-only online survey and survey intercepts, 222 corporate financial leaders from across the U.S. participated in this study on corporate attitudes toward Sarbanes-Oxley compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fortis Turkey: Safeguarding Financial Transactions With Improved Network Management by CA October 2008 - (Free Research) To safeguard the critical customer-facing and banking applications that rely on its network infrastructure, Fortis Turkey implemented a Network Management solution from CA. (CASE STUDY) GO TO CASE STUDY

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc July 2008 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. This whitepaper will serve as as a guide for Investment Advisors. (WHITE PAPER) GO TO WHITE PAPER

A Buyer’s Guide for Software Companies Considering On-demand Financial Applications to Meet Their Business Requirements by Intacct July 2008 - (Free Research) The movement to a Software as a Service (SaaS) model is placing pressure on software vendors. This paper examines the trends which are transforming the software industry and leading independent Software Vendors to leverage on-demand financial applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Expert Executive Office by Aderant Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Accountability Matters: Without the Public Trust, Nonprofits Wouldn't Exist by Blackbaud April 2008 - (Free Research) Accountability is all about being answerable to those who have invested their trust, faith, and money in you. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplifying the Data Center Network Webcast by Juniper Networks, Inc. October 2008 - (Free Research) This webcast discusses what's happening in the data center today, including Juniper's vision to address data center challenges and gain an understanding of data centers in terms of the new architecture. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Quocirca Insight Report - Data Center Asset Planning by Global DataCenter Management, Inc. (GDCM) September 2008 - (Free Research) This report highlights the issues regarding data center asset planning, including managing complexity in the data center. Learn how to drive business benefits while improving energy efficiency. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Business Intelligence Agenda for Midsize Organizations by Cognos, an IBM Company October 2008 - (Free Research) To address the challenges of improving performance and driving competitive advantage, Business Intelligence solutions require multiple capabilities to address a variety of needs and issues. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation June 2008 - (Free Research) For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avoiding the Economic Cliff by Managing the Data Center Floor by Global DataCenter Management, Inc. (GDCM) October 2008 - (Free Research) Software-assisted Intelligent Data Center Management (IDCM), a discipline that optimizes utilization of the data center raised floor, has matured just in time to rescue CIOs from the collision of constricting budgets and expanding infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Property Tax Troubles in Communications and Utilities: An Up-Close Look at the Challenges Facing These Sectors and Location Intelligence Innovation Available to Assist by Pitney Bowes Group 1 Software September 2008 - (Free Research) This white paper addresses current inefficiencies in the assignment of communication carrier and utilities taxes at the state and local level. It also discusses their negative economic impact on these industries as a whole. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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